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As technology continues to be integrated more frequently into customer interactions with brands, the expectation of it to be present in the landscape industry is also on the rise. If you are striving to convey that your business is on the cutting edge, one simple addition that can help modernize your customer service is a […]
Kenny Crenshaw originally wanted to be a farmer. However, he lacked the resources to do so in the 80s. Instead, he was presented with the opportunity to start a lawn care company with Bob Taylor. He had worked for Taylor mowing lawns while attending college. At age 22, he started Herbi-Systems, based in Memphis, Tennessee, […]
If your company is constantly exploring the latest and greatest in new marketing techniques, sometimes the simplest practices can fall by the wayside. āThere’s a belief that an outside force will make me successful, as opposed to having to deal with the discipline and rigor of everyday habits,ā says Robert Murray, co-founder and CEO of Intrigue […]
In a perfect world, your landscape crews will never encounter anything unexpected while servicing client properties. They will execute the job efficiently and move on to the next site. However, there are numerous unexpected incidents that can throw your team for a loop. This is why itās important to train in advance on how they […]
A common differentiator that lawn and landscape companies will highlight when selling services to clients is their communication. Often, customers who are looking for a new service provider will say their main complaint is a lack of communication with their current landscape business. A lot of these dos and donāts listed below can seem like […]
Tired of how the traditional sales model commoditizes your lawn and landscape services? You can revolutionize your sales strategy by emphasizing service through your revenue-generating trio. This trio are your sales representatives, field technicians and customer service managers. āAmericans want a positive experience, and they want to be catered to, and they want it all […]
For most landscaping businesses, long-term success depends on a solid customer base and customers who call back year after year. Those who stand out against the competition arenāt just able to provide valuable landscaping services. They also have the soft skills ā such as communication and flexibility ā needed to build strong relationships with customers […]
If youāve ever interacted with a chatbot before the advent of AI platforms like ChatGPT, you know how frustrating it can be trying to find the answer to your question. āWith these chatbots a lot of it was just built on branching logic,ā says Chad Diller, president of Landscape Leadership, a sales and marketing agency for […]
In the early days of the lawn and landscape industry, customer interactions consisted of a firm handshake and paper statements. Nowadays, companies are finding ways technology can augment customer relationships and help them stand out from the crowd. Different Tech Solutions Depending on the nature of your business will determine what type of technology is […]
How much time does your team have to spend answering basic customer questions like where can they pay their bill on your website or how high they should mow their grass? With the help of an AI website agent, Oasis Turf & Tree, based in Loveland, Ohio, has been able to save hours of being […]
