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In the early days of the lawn and landscape industry, customer interactions consisted of a firm handshake and paper statements. Nowadays, companies are finding ways technology can augment customer relationships and help them stand out from the crowd. Different Tech Solutions Depending on the nature of your business will determine what type of technology is […]
How much time does your team have to spend answering basic customer questions like where can they pay their bill on your website or how high they should mow their grass? With the help of an AI website agent, Oasis Turf & Tree, based in Loveland, Ohio, has been able to save hours of being […]
If you think of some of your recent positive interactions with a business, the majority of the time, this sentiment is created by an excellent customer experience. You felt valued, heard and your needs were catered to often before you had to request it. Similarly, this is what your clients should be enjoying when they […]
In the sea of sameness, lawn and landscape companies often highlight their customer service as one of their differentiating factors. However, customer service just scratches the surface of client interactions. “The customer service side is the bare minimum,” says Chris Galluzzo, director of account management for Mainely Grass, based in Bedford, New Hampshire. “You’re doing […]
‘Don’t forget to grow’ is a key behavior within Stay Green, Inc.’s core values. While they have hosted many trainings, leadership development programs and vendor partnership events over the years, they have taken this to the next level with their Grow Summit 2024. This event is the launch of the company’s new annual off-site event. […]
This information came from a session during the 2023 ELEVATE conference and expo. Don’t miss ELEVATE in Charlotte, North Carolina, on Nov. 3-6, 2024. Does your lawn care company offer unmatched customer service? At Ziehler Lawn Care, based in Centerville, Ohio, they have developed a culture of customer experience to create a clear vision for their team […]
Do you struggle with clients not knowing that you’ve provided service? In some cases, it’s obvious when work has been completed, such as snow being gone from a parking lot, but there are other services where clients may question if your crews have been to the site at all. Providing proof of service is a […]
Do you have issues with clients calling day and night with questions and concerns about their projects? Is your inbox flooded with constant emails, or is your phone buzzing with frequent texts from customers? While timely communication is an important aspect of customer service, lines must also be drawn for your team and your own […]
New Year’s resolutions are often ambitious and well-intentioned goals you set for your personal life, but you can also craft some for your business as you head into the new year. As you reflect on another year finished, these are just a few possible business resolution suggestions to focus on as you continue to grow […]
Since the pandemic, customers are more willing to engage with brands over social and messaging channels. It’s also made them impatient and more likely to prioritize convenience over price. Check out some of the rising trends predicted for 2023 when it comes to customer service and marketing. Augment Customer Service with Chatbots According to the […]