customer service Archives - The Edge from the National Association of Landscape Professionals

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customer service

Business Smarts: Elevating the Customer Experience

If you think of some of your recent positive interactions with a business, the majority of the time, this sentiment is created by an excellent customer experience. You felt valued, heard and your needs were catered to often before you had to request it. Similarly, this is what your clients should be enjoying when they […]

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Going Beyond Customer Service: Delivering a Superior Customer Experience to Lawn and Landscape Clients

In the sea of sameness, lawn and landscape companies often highlight their customer service as one of their differentiating factors. However, customer service just scratches the surface of client interactions. “The customer service side is the bare minimum,” says Chris Galluzzo, director of account management for Mainely Grass, based in Bedford, New Hampshire. “You’re doing […]

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How I Do It: Enhancing the Client Experience Via Employee Development

‘Don’t forget to grow’ is a key behavior within Stay Green, Inc.’s core values. While they have hosted many trainings, leadership development programs and vendor partnership events over the years, they have taken this to the next level with their Grow Summit 2024. This event is the launch of the company’s new annual off-site event. […]

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Providing Five-Star Service to Lawn Care Customers

This information came from a session during the 2023 ELEVATE conference and expo. Don’t miss ELEVATE in Charlotte, North Carolina, on Nov. 3-6, 2024. Does your lawn care company offer unmatched customer service? At Ziehler Lawn Care, based in Centerville, Ohio, they have developed a culture of customer experience to create a clear vision for their team […]

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Protecting Your Business: Technology to Help Provide Proof of Service

Do you struggle with clients not knowing that you’ve provided service? In some cases, it’s obvious when work has been completed, such as snow being gone from a parking lot, but there are other services where clients may question if your crews have been to the site at all. Providing proof of service is a […]

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Business Smarts: Setting Clear Boundaries with Customers

Do you have issues with clients calling day and night with questions and concerns about their projects? Is your inbox flooded with constant emails, or is your phone buzzing with frequent texts from customers? While timely communication is an important aspect of customer service, lines must also be drawn for your team and your own […]

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Business Smarts: Crafting Resolutions to Benefit Your Company

New Year’s resolutions are often ambitious and well-intentioned goals you set for your personal life, but you can also craft some for your business as you head into the new year. As you reflect on another year finished, these are just a few possible business resolution suggestions to focus on as you continue to grow […]

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Marketing and Customer Service Trends for 2023

Since the pandemic, customers are more willing to engage with brands over social and messaging channels. It’s also made them impatient and more likely to prioritize convenience over price. Check out some of the rising trends predicted for 2023 when it comes to customer service and marketing. Augment Customer Service with Chatbots According to the […]

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Business Smarts: Handling Customer Calls

The demand for landscape services has been growing consistently, and even in a normal season, you may struggle to make sure you return all the new and current customer calls. Having a solid phone strategy in place can help your business succeed long term. While business is booming right now, that doesn’t mean you should […]

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Landscape Maintenance: Upping Your Customer Service Game

When there are a number of competitors in your market who are charging similar prices for their landscape maintenance services, one way to retain your client base is through superior customer service. Because customer service has become such a nebulous business phrase, you might be at a loss as to how to provide anything out […]

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