customer service Archives - The Edge from the National Association of Landscape Professionals

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customer service

Business Smarts: Handling Customer Calls

The demand for landscape services has been growing consistently, and even in a normal season, you may struggle to make sure you return all the new and current customer calls. Having a solid phone strategy in place can help your business succeed long term. While business is booming right now, that doesn’t mean you should […]

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Photo: NALP/Philippe Nobile Photography

Landscape Maintenance: Upping Your Customer Service Game

When there are a number of competitors in your market who are charging similar prices for their landscape maintenance services, one way to retain your client base is through superior customer service. Because customer service has become such a nebulous business phrase, you might be at a loss as to how to provide anything out […]

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Working with Difficult Clients: When to Stay and When to Go

As a lawn care or landscape company providing a service, you are bound to encounter difficult clients. While you can’t control another person’s behavior, you can control how often you end up working with these individuals and how you respond to them. If handled properly, you can even transform these ‘problem’ customers into loyal proponents […]

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The Agronomist: Getting Round 1 Right

As goes Round 1, so goes the season. Or at least that’s the saying in the lawn care business; the first visit to a customer’s home and the quality of the application sets the tone for the rest of the year. This is not only true for agronomics but also from the perspective of customer […]

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staff-etiquette
Photo: FMC Professional Solutions

Team Building: Encouraging Good Etiquette

Manners matter. You may think proper etiquette is something everyone already knows but it might surprise you how people have different ideas when it comes to this concept. Next time you have a staff meeting, ask your employees what they think etiquette is or ask them to provide examples. This can give you a good […]

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Call Backs

Lawn Care: Preventing Customer Call Backs

With the official start of spring just around the corner, lawn care crews are ramping up for the season. One way to make sure this season is particularly productive is to cut down on customer call backs. “Call backs are very costly to a business: the inefficiencies on your time and labor, fuel, wear and […]

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Creative Ways to Stay in Contact with Customers During COVID-19

Humans are social creatures and many landscapers will tell you one of their favorite things about the business is the relationships. So, in a time of social distancing how can you still connect with your customers and maintain bonds? Although most lockdowns have been lifted, meeting in person may not be an option for various […]

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3 Important Customer Service Principles to Practice

Many companies, regardless of the industry they’re in, tout their customer service as a reason why consumers should choose them over others. Yet have you taken the time to evaluate your customer service to ensure you’re backing up your claims? There’s the common saying that the customer is always right, but there’s far more to […]

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3 Key Business Trends Landscape CEOs Will Focus on in 2020

At the CEOs Unplugged panel at NALP’s Leaders Forum in January, six of the lawn and landscape industry’s top CEOs shared business advice with an audience of more than 200 other industry professionals. One question dove into what CEOs will focus on for business improvement in 2020. They highlighted three key business trends. Business Trends […]

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How to Build Better Landscape Customer Relationships

Most lawn and landscape professionals agree that building customer relationships is crucial to recruiting and retaining clients. While it’s common for business owners to focus their resources on gaining new business, building strong relationships with existing clients is important. It can set you up for repeat business. And happy clients also refer your services to […]

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