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This information came from a session during the 2023 ELEVATE conference and expo. Don’t miss ELEVATE in Charlotte, North Carolina, on Nov. 3-6, 2024. Does your lawn care company offer unmatched customer service? At Ziehler Lawn Care, based in Centerville, Ohio, they have developed a culture of customer experience to create a clear vision for their team […]
Do you struggle with clients not knowing that you’ve provided service? In some cases, it’s obvious when work has been completed, such as snow being gone from a parking lot, but there are other services where clients may question if your crews have been to the site at all. Providing proof of service is a […]
Do you have issues with clients calling day and night with questions and concerns about their projects? Is your inbox flooded with constant emails, or is your phone buzzing with frequent texts from customers? While timely communication is an important aspect of customer service, lines must also be drawn for your team and your own […]
New Year’s resolutions are often ambitious and well-intentioned goals you set for your personal life, but you can also craft some for your business as you head into the new year. As you reflect on another year finished, these are just a few possible business resolution suggestions to focus on as you continue to grow […]
Since the pandemic, customers are more willing to engage with brands over social and messaging channels. It’s also made them impatient and more likely to prioritize convenience over price. Check out some of the rising trends predicted for 2023 when it comes to customer service and marketing. Augment Customer Service with Chatbots According to the […]
The demand for landscape services has been growing consistently, and even in a normal season, you may struggle to make sure you return all the new and current customer calls. Having a solid phone strategy in place can help your business succeed long term. While business is booming right now, that doesn’t mean you should […]
When there are a number of competitors in your market who are charging similar prices for their landscape maintenance services, one way to retain your client base is through superior customer service. Because customer service has become such a nebulous business phrase, you might be at a loss as to how to provide anything out […]
As a lawn care or landscape company providing a service, you are bound to encounter difficult clients. While you can’t control another person’s behavior, you can control how often you end up working with these individuals and how you respond to them. If handled properly, you can even transform these ‘problem’ customers into loyal proponents […]
As goes Round 1, so goes the season. Or at least that’s the saying in the lawn care business; the first visit to a customer’s home and the quality of the application sets the tone for the rest of the year. This is not only true for agronomics but also from the perspective of customer […]
Manners matter. You may think proper etiquette is something everyone already knows but it might surprise you how people have different ideas when it comes to this concept. Next time you have a staff meeting, ask your employees what they think etiquette is or ask them to provide examples. This can give you a good […]