customer service Archives - The Edge from the National Association of Landscape Professionals

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customer service

Business Smarts: Crafting Resolutions to Benefit Your Company

New Year’s resolutions are often ambitious and well-intentioned goals you set for your personal life, but you can also craft some for your business as you head into the new year. As you reflect on another year finished, these are just a few possible business resolution suggestions to focus on as you continue to grow […]

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Marketing and Customer Service Trends for 2023

Since the pandemic, customers are more willing to engage with brands over social and messaging channels. It’s also made them impatient and more likely to prioritize convenience over price. Check out some of the rising trends predicted for 2023 when it comes to customer service and marketing. Augment Customer Service with Chatbots According to the […]

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Business Smarts: Handling Customer Calls

The demand for landscape services has been growing consistently, and even in a normal season, you may struggle to make sure you return all the new and current customer calls. Having a solid phone strategy in place can help your business succeed long term. While business is booming right now, that doesn’t mean you should […]

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Photo: NALP/Philippe Nobile Photography

Landscape Maintenance: Upping Your Customer Service Game

When there are a number of competitors in your market who are charging similar prices for their landscape maintenance services, one way to retain your client base is through superior customer service. Because customer service has become such a nebulous business phrase, you might be at a loss as to how to provide anything out […]

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Working with Difficult Clients: When to Stay and When to Go

As a lawn care or landscape company providing a service, you are bound to encounter difficult clients. While you can’t control another person’s behavior, you can control how often you end up working with these individuals and how you respond to them. If handled properly, you can even transform these ‘problem’ customers into loyal proponents […]

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The Agronomist: Getting Round 1 Right

As goes Round 1, so goes the season. Or at least that’s the saying in the lawn care business; the first visit to a customer’s home and the quality of the application sets the tone for the rest of the year. This is not only true for agronomics but also from the perspective of customer […]

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staff-etiquette
Photo: FMC Professional Solutions

Team Building: Encouraging Good Etiquette

Manners matter. You may think proper etiquette is something everyone already knows but it might surprise you how people have different ideas when it comes to this concept. Next time you have a staff meeting, ask your employees what they think etiquette is or ask them to provide examples. This can give you a good […]

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Call Backs

Lawn Care: Preventing Customer Call Backs

With the official start of spring just around the corner, lawn care crews are ramping up for the season. One way to make sure this season is particularly productive is to cut down on customer call backs. “Call backs are very costly to a business: the inefficiencies on your time and labor, fuel, wear and […]

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Creative Ways to Stay in Contact with Customers During COVID-19

Humans are social creatures and many landscapers will tell you one of their favorite things about the business is the relationships. So, in a time of social distancing how can you still connect with your customers and maintain bonds? Although most lockdowns have been lifted, meeting in person may not be an option for various […]

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3 Important Customer Service Principles to Practice

Many companies, regardless of the industry they’re in, tout their customer service as a reason why consumers should choose them over others. Yet have you taken the time to evaluate your customer service to ensure you’re backing up your claims? There’s the common saying that the customer is always right, but there’s far more to […]

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