customer service

How to Connect With High-End Clients

Selling to—and working with—high-end clients can feel intimidating. But there can be a lot of opportunity in the lawn and landscape market for those who go after it. Dana Davis, owner of Green Point Consulting, has 30 years of experience in the field that includes working with doctors, attorneys, business owners and even the governor. […]

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Gachina Landscape team talks about customer expectations.

How Gachina Landscape Management Aligns Customer Expectations

Sometimes you learn more from mistakes than you do from successes, says H. Jaclyn Ishimaru-Gachina, president and co-founder of Gachina Landscape Management headquartered in Menlo Park, California. That was the case when one of the company’s branches secured a difficult client. While the company was initially quite proud to announce they landed this very large […]

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4 Ways to Handle Negative Customer Reviews

Service customers often rely on the opinions of their family and friends to make purchasing decisions. In fact, Zendesk says 88 percent of customers have been influenced by an online review when deciding what to buy. That’s why getting positive reviews is essential. However, when you open your business to reviews on websites like Yelp […]

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How to Better Manage Negative Customer Reviews

One negative customer review can lose a company 22 percent of its business, according to marketing firm Moz. What’s worse is that four negative customer reviews can chase away 70 percent of potential clients. Those are not positive statistics for any small business, including lawn and landscape companies. Despite the fact that online reviews are […]

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6 Keys to "Extra Mile Service"

As a consumer, we all have minimum expectations from the companies we do business with. But, attaining minimum expectations is not what makes us continue business. At the Account Manager Excellence workshop in Atlanta, Georgia, Ken Thomas and Ben Gandy of Envisor Consulting explained it is the “Extra Mile Service” landscape and lawn care companies […]

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3 Questions to Ask to Get the Right Customers

Article Author Alison Blobner is the Director of Marketing & Sales for LandOpt, an NALP Consultant Member firm. Even though some buying experiences are happening more and more on the web these days, that isn’t as true in our industry.  And the benefit is—we’re in the perfect position to pick and choose our buyers, the […]

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Customer Retention ideas

Hello all, as you know we are taking it up a couple of notches for customer retention this season. So it is understood if we hold on to more clients now the better off ahead we will be into 2010. A couple of things I want to say, if someone wants to cancel services due […]

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