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Since the pandemic, customers are more willing to engage with brands over social and messaging channels. It’s also made them impatient and more likely to prioritize convenience over price. Check out some of the rising trends predicted for 2023 when it comes to customer service and marketing. Augment Customer Service with Chatbots According to the […]
Texting has been around for over 25 years now, and for many people, it is the preferred form of communication. Naturally, some businesses have started messaging their customers professionally as an organization. If you’ve been considering adding business texting to your communication channels with customers, check out some of the survey results Text Request gathered […]
If you’re like us, you’ve probably missed attending in-person events. If you’re wanting to catch up on the latest trends, don’t miss out on all LANDSCAPES has to offer this year in Louisville, Kentucky on Oct. 19-22. Opening General Session To kick things off, Kaihan Krippendorff, author of Outthink the Competition, will share a systematic […]