Sales & Marketing

How to Better Understand Your Landscape Clients with Customer Profiling

Many sales experts say better understanding your customers is the secret of successful selling. Existing customers are important sources of information. The more you know about them, the more you can target other people like them as new customers and the more you can increase current customers’ spending. Customer profiling enables lawn and landscape professionals […]

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The Latest Job Costing Trends Revealed! How Much Better Could Your Estimating Be?

Companies encounter no shortage of challenges when determining job costing and project profitability. A survey commissioned by QuickBooks captured some of those pain points among seven industries, including landscaping. Let’s take a look. Two to five bad estimates could put nearly 50% of companies out of business 24% of businesses say two to three bad […]

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How to Price Your Work—and Earn a Profit

There are a couple of effective ways to price your work for profit—and we do not recommend bidding all jobs at the same hourly rate (figured on your overhead and desired profit). In a competitive market, you’ll need to go deeper with pricing. Let’s illustrate how three different companies can price jobs three different ways. […]

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landscape sales objections

How to Deal with Landscape Sales Objections

Landscape sales objections are opportunities. They open up conversations with prospects and give you an “in” to address concerns and validate your expertise. Objections are also a sign that a prospect needs more information to make a decision—and you can supply that by answering their questions. Ultimately, objections can lead to closing a sale because […]

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How to Connect With High-End Clients

Selling to—and working with—high-end clients can feel intimidating. But there can be a lot of opportunity in the lawn and landscape market for those who go after it. Dana Davis, owner of Green Point Consulting, has 30 years of experience in the field that includes working with doctors, attorneys, business owners and even the governor. […]

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Gachina Landscape team talks about customer expectations.

How Gachina Landscape Management Aligns Customer Expectations

Sometimes you learn more from mistakes than you do from successes, says H. Jaclyn Ishimaru-Gachina, president and co-founder of Gachina Landscape Management headquartered in Menlo Park, California. That was the case when one of the company’s branches secured a difficult client. While the company was initially quite proud to announce they landed this very large […]

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Experts Forecast 3 Residential Landscape Trends for 2019

Many landscape experts are forecasting their 2019 residential landscape trends to prepare homeowners for the upcoming year. Wondering what residential landscape trends your customers are reading about? Here’s what we’ve seen so you can prepare for what they might ask for in their outdoor spaces in 2019. Residential Landscape Trends #1: Staycations Still Reign Supreme […]

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6 Reasons to be Thankful for Your Small Landscape Business

It’s that time of year again. Time to be grateful. There’s research that supports the idea that experiencing gratitude can positively impact both your personal life, and also your ability to achieve business success. Plasticity Labs research says companies that embrace a culture of gratitude experience higher job satisfaction, a stronger sense of community and […]

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Landscape Business Leader: Be a Coach Instead of a Manager to Grow Productivity

Ever feel that as a landscape business leader you have to always appear strong, must always know the right thing to say and should have all the answers to all the questions at all times? Guess what? While that may be your vision of what a business leader should be, it’s not a very realistic […]

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How to Better Manage Negative Customer Reviews

One negative customer review can lose a company 22 percent of its business, according to marketing firm Moz. What’s worse is that four negative customer reviews can chase away 70 percent of potential clients. Those are not positive statistics for any small business, including lawn and landscape companies. Despite the fact that online reviews are […]

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