customer satisfaction Archives - The Edge from the National Association of Landscape Professionals

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customer satisfaction

Going Beyond Customer Service: Delivering a Superior Customer Experience to Lawn and Landscape Clients

In the sea of sameness, lawn and landscape companies often highlight their customer service as one of their differentiating factors. However, customer service just scratches the surface of client interactions. “The customer service side is the bare minimum,” says Chris Galluzzo, director of account management for Mainely Grass, based in Bedford, New Hampshire. “You’re doing […]

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How to Handle Good and Bad Reviews

When it comes to receiving reviews on the internet, it can be incredibly overwhelming to think about the proper way to handle each review, bad or good. Reviews can be posted through multiple platforms, including Yelp, Google, Facebook and more, which are all popular websites to visit and have a ton of visibility. So, how […]

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If Your Clients Are a Couple – Balance Can Be Tricky in Landscape Design

Understanding both your clients’ desires and concerns is critical, not only to close a sale but to ensure you can create a landscape design they’ll ultimately be pleased with. Melding a couple’s different styles can be a challenge, but finding the balance between their budget and their wish list is another aspect you have to […]

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Keys to Melding Client Styles in a Landscape Design

While clients disagreeing with one another is typically more of a high-drama feature you’d see on a reality TV show, it’s not impossible to encounter this sort of impasse with your own customers. So, how do you go about creating a landscape design both parties will love when their styles are night and day? Member […]

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