customer reviews

4 Ways to Handle Negative Customer Reviews

Service customers often rely on the opinions of their family and friends to make purchasing decisions. In fact, Zendesk says 88 percent of customers have been influenced by an online review when deciding what to buy. That’s why getting positive reviews is essential. However, when you open your business to reviews on websites like Yelp […]

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    How to Better Manage Negative Customer Reviews

    One negative customer review can lose a company 22 percent of its business, according to marketing firm Moz. What’s worse is that four negative customer reviews can chase away 70 percent of potential clients. Those are not positive statistics for any small business, including lawn and landscape companies. Despite the fact that online reviews are […]

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