Business Advice & Stories Archives - The Edge from the National Association of Landscape Professionals

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Business Advice & Stories

Business Smarts: Elevating the Customer Experience

If you think of some of your recent positive interactions with a business, the majority of the time, this sentiment is created by an excellent customer experience. You felt valued, heard and your needs were catered to often before you had to request it. Similarly, this is what your clients should be enjoying when they […]

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Changing the Game: HeartLand Unlocks the Growth Potential of Their Partner Companies

Most landscape companies spend years fine-tuning their business before diving into M&As or attracting the attention of a private equity firm. In HeartLand’s case, acquisitions and private equity have been part of the business from the very beginning. Founded in April 2016, Ed Schatz Jr., founder & CEO of HeartLand, partnered with Great Range Capital […]

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New Overtime Rule Goes Into Effect July 1

Recently, the Department of Labor issued a final rule, updating and revising regulations outlined in 13(a)(1) of the Fair Labor Standards Act. The rule addresses the exemption from minimum wage and overtime pay requirements for executive, administrative, and professional (EAP) employees and will take effect on July 1, 2024, increasing both the standard salary level […]

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Going Beyond Customer Service: Delivering a Superior Customer Experience to Lawn and Landscape Clients

In the sea of sameness, lawn and landscape companies often highlight their customer service as one of their differentiating factors. However, customer service just scratches the surface of client interactions. “The customer service side is the bare minimum,” says Chris Galluzzo, director of account management for Mainely Grass, based in Bedford, New Hampshire. “You’re doing […]

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How I Do It: Environmental Enhancements Plants Seeds with The Next Generation

The future of the industry is high schoolers and Carmen Kesteven, HR manager for Environmental Enhancements, Inc., based in Sterling, Virginia, has made it her mission to educate them on the landscape industry. “If we don’t educate them, if you don’t let them know that the current opportunities that we have in the landscape industry, […]

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Explore Landscape Workshop’s Operations at This Year’s NALP Field Trip

Is your landscape company looking to grow and scale? Learn from Landscape Workshop, based in Birmingham, Alabama, how they go about effectively scaling up at NALP’s annual Field Trip on June 11-12, 2024. Landscape Workshop has doubled their size in the past five years through organic and acquisitive growth. They are on track to earn […]

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How I Do It: Creating an Engaging Employee Growth Track

Career ladders can encourage and compel your team members to pursue a future with your landscape company. At Landscaping Ninjas, based in College Station, Texas, they took this concept a little bit further with a belt ranking system. Daniel Thompson, owner of Landscaping Ninjas, says the belt ranking is just another aspect of their company […]

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Leveraging Technology: Getting the Most Out of Your Landscape Business Software

Just like how a piece of equipment is only useful if you operate it, business software can seem like a wasted expense if you aren’t using it to its full potential. Landscape companies can struggle to be successful with their business software, either from a technical or cultural perspective. “Companies kind of miss things when […]

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Level Up: Passion Powers Pleasant Places, Inc.’s Growth

Our Level Up series shares the strategies that help landscape and lawn care companies get to the next level. Guy Artigues enjoys hard work. “I truly enjoy the sweat on your brow type thing and just the instant gratification of this industry that it provided,” Artigues says. “Back then, you were just doing little things […]

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Business Smarts: Dealing with Disagreements in the Family Business

Families are complicated and when you throw in running a business, it can make things even more challenging. However, many family-owned lawn care and landscape businesses are able to thrive because of how they handle and overcome disagreements. Check out their advice on dealing with disputes and other advice for successfully running a business with […]

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