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Youāre never judged just by your finished project. Clients frequently determine the value of your work by the entire experience they have interacting with you, which is why it is so critical to fail-safe the customer journey. āWe all know what it feels like to have this great work, do this really great project, and […]
Requesting a deposit before starting on a clientās project does more than just provide cash to cover the costs youāre about to incur. It also indicates mutual investment. āIt shows the client’s serious,ā says Rob Ambler, president ofĀ Ambler Industries, based in Furlong, Pennsylvania. āThey understand that there’s the financial commitment to it, and then we […]
If your clientsā cool-season lawns appear to have been burned to a crisp during this summerās brutal heat, the fall months are an opportune time to go beyond just repairing the damage. Cool-season grasses like Kentucky bluegrass, tall fescue, fine fescue and perennial ryegrass are prone to go dormant during the summer. Yet with the […]
Whether you have one gaping hole or a thousand tiny punctures in a ship, it will eventually fill with water and sink. The only difference is how long it will take. The same can be said for inefficiencies in your landscape business. āMost landscape companies donāt struggle because of one catastrophic problem,ā says Fred Haskett, […]
No landscape company will ever be completely perfect, but choosing to be proactive by looking for operational inefficiencies and making small improvements can provide massive competitive advantages. āIt’s far better off to be in the fire prevention department than the firefighting department,ā says Marty Grunder, founder and CEO of Grunder Landscaping Co. and The Grow […]
Overtime can be the deciding factor in finishing a job or missing a deadline. These extra hours can be beneficial in the moment but can also dig into your bottom line if not managed properly. Like many aspects of business, having a system in place is key for healthy profit margins, and overtime is no […]
In the landscape industry, you are selling labor hours, so itās natural to want your maintenance crews to complete as many jobs as possible in a day, but itās critical to ensure quality isnāt sacrificed in the process. Define Your Standards Before your team members even leave the yard, you need to guarantee that everyone […]
Itās common for a forensics team to be called in to investigate the questionable death of a person, but are you taking the time to conduct a forensic analysis when a tree dies on your customerās property? āConducting forensic analysis on dead, dying or failed trees can give a plethora of information and insight into […]
Itās Monday morning, and three of your crew members are no-shows. Itās a headache you donāt need but can occur quite often if you donāt have the proper policies in place. Rampant absenteeism can create a negative ripple effect in your landscape company that results in crews operating shorthanded, longer work days, missed production goals […]
If your business has reached the point where you have multiple branches operating throughout your service area, one of the keys to success is ensuring that these various locations are operating to your set standards. While an office may look great on a P&L, itās a good practice to visit your branches on a regular […]
