customer communication Archives - The Edge from the National Association of Landscape Professionals

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customer communication

Lawn Care: Communicating Cultural Practices To Your Clients

If your lawn care company doesn’t offer lawn maintenance services, it is truly a team effort to ensure your clients have the best-looking lawn. While you can control weeds and pests to a certain extent, it always comes back to proper cultural practices. It can seem like common sense to you, but it’s important to […]

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Technically Speaking: Prepping Clients for Snow Season

Setting clear expectations with clients is key to successful landscape operations and it is especially important when it comes to snow and ice management. Properly preparing before the snow starts falling will allow you to ensure everyone is on the same page when it comes to the level of service being provided and preferred communication […]

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Boosting Your Business: How to Cater to Younger Generations of Clients

Depending on who you talk to, millennials and younger generations can make up anywhere from 25 to 80 percent of their customer base. While no generation is a monolith and people shouldn’t be stereotyped based on their age, it is important to understand what matters to younger generations as they become a larger section of […]

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5 Ways Texting Can Boost Your Landscaping Business

Guest Content As the owner of a landscaping business, chances are strong that you’re having an increasingly difficult time reaching customers by phone and email. They’re busy with other things, and that broken communication is an ever-present threat keeping you from getting paid and retaining customers. So what can you do? You need to grab […]

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