Business Advice & Stories Archives - Page 2 of 83 - The Edge from the National Association of Landscape Professionals

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Business Advice & Stories

Second-Gen Owner Dean DeSantis Reflects On His Career Journey

In 1974, DeSantis Landscapes, based in Portland, Oregon, was just a landscape and irrigation start-up. Over the years, the business has steadily grown to serve the Greater Portland Metro and beyond and is now at $18 million in annual revenue. Second-generation owner Dean DeSantis took a journey of his own before coming to take the […]

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Business Smarts: Methods for Encouraging Customer Prepay

When you started your lawn care or landscape maintenance business, chances are the last thing on your mind was how you’d handle customers who pay late, or worse, not at all. With cash flow always being a major concern, delinquent payments are an additional stressor you don’t want to deal with. One of the ways […]

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Boosting Your Business: The Art of Transitioning Your Customer Base

While you may have started out serving residential clients, at some point, you might decide to focus on commercial properties moving forward. There’s no set company size or length of years of operation that determines when to make this type of transition, nor is it mandatory to make it at all. However, numerous lawn and […]

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Cultivating Unity: Navigating Growth While Preserving Organizational Identity

Whether you are growing organically, through mergers and acquisitions or a mixture of both, scaling your culture with your team is critical. This task can be challenging as you work to accommodate a larger workforce with multiple locations as communication breakdowns can lead to misunderstandings, misalignment, and a lack of cohesion. “Consistency across the board, […]

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Business Smarts: Growing By Connecting with Industry Peers

One of the popular benefits of joining NALP is the ability to connect with your industry peers. While it can be tempting to play things close to the vest and not open up to other lawn care or landscape companies, those who do choose to share and connect have found it extremely valuable.   “There’s […]

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How I Do It: Beating the Sunday Scaries

It’s probably happened to everyone at least once in their career. That creeping feeling of dread on Sunday as you begin to consider all of your tasks ahead of you on Monday. This sensation is dubbed the ‘Sunday scaries,’ and at Grow and Company, based in Houston, Texas, they are working to reduce this phenomenon […]

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Boosting Productivity: The Roles and Traits of an Executive Assistant

An executive assistant can be a godsend to your landscape or lawn care company if you hire the right fit and define their role well. One big question is when you should add an assistant. This is mostly a case-by-case situation. Taylor Milliken, owner and president of Milosi, based in Hendersonville, Tennessee, says it depends […]

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On the Road To Recognition: Building Brand Identity with a Cohesive Fleet

Vehicles are the face of your lawn or landscape company as your team travels from property to property. While having clean, well-maintained vehicles is mere table stakes, taking the time to think through your branding and create a cohesive look for your fleet can help leave a lasting impression with your customers and potential new […]

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How I Do It: Maintaining a Strong Employee Retention Rate

For the past three years, Myatt Landscaping & Construction, based in Fuquay-Varina, North Carolina, has maintained an employee retention rate of 94-95%. Why They Stay The company started tracking their retention numbers in 2017 and based on the conversations managers have had with their employees, one of the main reasons their team members stay is […]

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Evaluating the Viability of Establishing a Nursery as Part of Your Landscape Company

If you have an abundance of land on your property or if you’ve encountered issues sourcing plant material, you might have wondered at one time or another if adding a nursery is a good idea. This venture is not a cheap one, so take time to think through how this addition would serve your operation […]

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