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In the years during the pandemic, many landscape companies experienced a surge in business as numerous customers decided to invest in their landscapes. In many cases, all you had to do was pick up the phone in order to win business. Yet as the economy shifts, it’s important for landscape professionals to become ‘order makers’ […]
In the sea of sameness, lawn and landscape companies often highlight their customer service as one of their differentiating factors. However, customer service just scratches the surface of client interactions. “The customer service side is the bare minimum,” says Chris Galluzzo, director of account management for Mainely Grass, based in Bedford, New Hampshire. “You’re doing […]
If you pay for a bulk email platform, you definitely want to make sure you’re getting your money’s worth from the service. Also making a point to stay in contact with your customer base regularly with help you stay top of mind. Types of Emails to Send 1. WelcomeIt’s always a good practice to send […]