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It can be frustrating when you meet with lead after lead, but hardly any of them pan out into actual sales. It can be tempting to just blame it on wishy-washy consumers who arenāt ready to commit to a serious investment. However, that enables you to avoid looking at your side of the interactions and […]
If you think of some of your recent positive interactions with a business, the majority of the time, this sentiment is created by an excellent customer experience. You felt valued, heard and your needs were catered to often before you had to request it. Similarly, this is what your clients should be enjoying when they […]
In the sea of sameness, lawn and landscape companies often highlight their customer service as one of their differentiating factors. However, customer service just scratches the surface of client interactions. āThe customer service side is the bare minimum,ā says Chris Galluzzo, director of account management for Mainely Grass, based in Bedford, New Hampshire. āYou’re doing […]
Itās easy to want to be all things to all people. Especially when you were starting out, how could you possibly say no to paying customers? However, the sooner you find your ideal client base to focus on the better, as making the transition later on will become increasingly harder with a larger organization. Refining […]
Sponsored content by Shiva Dhawan, CEO, Co-founder, Attentive.ai For commercial landscaping businesses, profit leaks often stem up. Two key reasons are inaccurate estimates and the opportunity cost of manual sales processes. The former risks the viability of each project, while the latter squanders precious time that could be spent securing new business. But identifying these […]
Property managers are the decision-makers for many commercial landscape accounts, so if youāre wondering how you can successfully impress them and close deals with them, take some time to step into their shoes. One of the easiest ways to discover what matters most to property managers is to reflect on what causes a prospect […]
Property managers have plenty of commercial landscape companies to choose from, so how do you stand out? It can be a hard market to break into, but it comes down to building strong relationships. Check out some of the ways to strengthen your relationship with property managers. Property Manager Preferences While communication is a priority […]
When youāre trying to provide your customers with a lush lawn for their property, one tool that can aid in this effort is aeration. The challenge is selling the service to customers who may not understand the purpose or benefits of aeration. Aeration helps reduce soil compaction. It also allows water, oxygen, and fertilizer to […]
When you started your lawn care or landscape maintenance business, chances are the last thing on your mind was how youād handle customers who pay late, or worse, not at all. With cash flow always being a major concern, delinquent payments are an additional stressor you donāt want to deal with. One of the ways […]
Vehicles are the face of your lawn or landscape company as your team travels from property to property. While having clean, well-maintained vehicles is mere table stakes, taking the time to think through your branding and create a cohesive look for your fleet can help leave a lasting impression with your customers and potential new […]
