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In the sea of sameness, lawn and landscape companies often highlight their customer service as one of their differentiating factors. However, customer service just scratches the surface of client interactions. “The customer service side is the bare minimum,” says Chris Galluzzo, director of account management for Mainely Grass, based in Bedford, New Hampshire. “You’re doing […]
The future of the industry is high schoolers and Carmen Kesteven, HR manager for Environmental Enhancements, Inc., based in Sterling, Virginia, has made it her mission to educate them on the landscape industry. “If we don’t educate them, if you don’t let them know that the current opportunities that we have in the landscape industry, […]
May is Mental Health Awareness Month, and NALP wants to help you demonstrate your commitment to the well-being of your employees. Workplaces can be a key source for resources, solutions and activities designed to improve mental health and well-being. Here are some ways to foster a supportive and inclusive workplace culture: Please refer to these […]
Just like any sports team, you are only as good as your training. If your team doesn’t have a firm understanding of the fundamentals and regularly builds on that understanding, your lawn or landscape company will continue to struggle with quality and efficiency. “Operation tempo is so high in the spring that trying to hit […]
You’ve probably heard company culture listed as a top reason employees stay at a landscape organization. Today we’re diving into the more specific aspects they like and the benefits of a strong company culture. What Resonates with Employees Dean DeSantis, owner of DeSantis Landscapes, based in Portland, Oregon, boils it down to trust. “Trust that […]
Seasonal color can provide your clients’ properties with that extra bit of pizazz, but coming up with creative designs that offer up that wow factor season after season can be tricky. Melissa Dorsey, vice president of sales for Woodlawns Landscape Company, Inc., based in Mundelein, Illinois, says the key is to hire someone dedicated to […]
While sci-fi authors often portray the future of robotics with humanoid creations, Electric Sheep Robotics, Inc., based in San Francisco, California, is exploring the power of multi-purpose AI agents that can automate single-purpose tasks. The company introduced their AI-powered robot, Verdie, earlier this year. It has several different attachments allowing it to string trim, blow […]
Mental health includes a person’s emotional, psychological and social well-being, which affects how they think, feel and act. When your team members are struggling with their mental health, it can significantly impact your lawn or landscape business. If you are experiencing a high turnover rate, absenteeism, or burnout within your team, these can be symptoms […]
Is your landscape company looking to grow and scale? Learn from Landscape Workshop, based in Birmingham, Alabama, how they go about effectively scaling up at NALP’s annual Field Trip on June 11-12, 2024. Landscape Workshop has doubled their size in the past five years through organic and acquisitive growth. They are on track to earn […]
Training is critical to your landscape company’s overall success, but it is often a task that falls by the wayside during the busy season. Thankfully, there’s no one right way to train your team. What works for your operations may not be a good fit for another landscape business, but you can always gain inspiration […]
