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Your account managers are the backbone of your business, and just like your own spine, you have to take care of them, or you can end up feeling some serious pain in the form of unsatisfied customers. āIt builds stability not only within the company but for your clients as well,ā says Mackenzie Payne, branch […]
Account managers are the backbone of Visterra Landscape Group, based in Rosemont, Illinois. Because these team members are critical for retaining customers and increasing margins, the company decided that one of their core focuses will be providing their account managers with more resources. āI think as an industry as a whole, we have lacked providing […]
It takes time and money to develop quality managers on your team, so the last thing you need is for them to walk out the door. Additionally, the tenure of your managers has a direct impact on the trust you are able to generate with your clients and other team members. āThe retention of these […]
As a consumer, we all have minimum expectations from the companies we do business with. But, attaining minimum expectations is not what makes us continue business. At the Account Manager Excellence workshop in Atlanta, Georgia, Ken Thomas and Ben Gandy of Envisor Consulting explained it is the “Extra Mile Service” landscape and lawn care companies […]
