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Youāre never judged just by your finished project. Clients frequently determine the value of your work by the entire experience they have interacting with you, which is why it is so critical to fail-safe the customer journey. āWe all know what it feels like to have this great work, do this really great project, and […]
Requesting a deposit before starting on a clientās project does more than just provide cash to cover the costs youāre about to incur. It also indicates mutual investment. āIt shows the client’s serious,ā says Rob Ambler, president ofĀ Ambler Industries, based in Furlong, Pennsylvania. āThey understand that there’s the financial commitment to it, and then we […]
Lawn and landscape companies have a unique storytelling opportunity with their services as the work they do leaves a positive impact on the environment. Oftentimes, responsible landscape practices get compressed into the concept of sustainability, which can easily be glossed over or not fully understood by customers. āI think that we sometimes reduce this to […]
If your clientsā cool-season lawns appear to have been burned to a crisp during this summerās brutal heat, the fall months are an opportune time to go beyond just repairing the damage. Cool-season grasses like Kentucky bluegrass, tall fescue, fine fescue and perennial ryegrass are prone to go dormant during the summer. Yet with the […]
As your company grows, it can feel inevitable to lose small bits and pieces that make up the soul of your business, but this doesnāt have to be the case. Focal Pointe, based in Caseyville, Illinois, grew more than 200% in three years without sacrificing their culture, values and customer experience that fueled their growth […]
This Rocky Mountain oasis sits high above Estes Park, Colorado, at an elevation of 8,500 feet. Despite the gorgeous views, this landscape has suffered from poor drainage in the past, resulting in water damage to the house. In response, the owners wanted to fix the drainage and create a unique outdoor space that would reflect […]
If you want to set your business up for success next year, one of the best events you can attend is Leaders Forum, presented by NALP and powered by Aspire, in Fajardo, Puerto Rico, on Feb. 3-5, 2027. This NALP member-exclusive event has education sessions centered around what economic and regulatory factors could affect your […]
Itās part of the hiring process to evaluate whether job candidates are a good fit for the role and your organization, but are you considering how applicants are assessing you as well? āIf your company has a bad reputation, the candidates you want have probably already heard about it,ā says Andrew Raddish, co-founder of Live […]
Kurt Kluznik passed away on Sept. 3, 2026, at the age of 73. Kluznik was the founder of Yardmaster and served as the last president of the Associated Landscape Contractors of America in 2004 before it merged with the Professional Lawn Care Association of America, which led to the founding of the Professional Landcare Network […]
Does your companyās growth rest on the shoulders of one or two individuals, or is it something your entire team is driving towards? Without a system in place to recognize, capture and act on opportunities, your team can easily walk past various forms of growth on properties every day. āCommercial landscape companies have hundreds of […]
