Business Advice & Stories Archives - Page 21 of 107 - The Edge from the National Association of Landscape Professionals

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Business Advice & Stories

Team Building: The Importance of a Shared Vocabulary

As you’ve crafted your landscape company’s culture, you’ve probably outlined your mission and core values. One aspect that you might not have delved into is your shared vocabulary. A shared vocabulary is a shared understanding of what certain words or phrases mean within an organization to help them communicate more effectively. For example, you may […]

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Growth and Scaling: The Metrics to Watch Out For

If you’re growing fast, you might be wondering how to scale your systems, including your metrics, your reporting and your transparency to support that. This is particularly critical as you spread beyond one geographic location. ā€œDon’t get bogged down in the outputs, the EBITDA, the retention,ā€ says Joe Socolof, COO of Landscape Workshop. ā€œThose are […]

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Five Field Trip Insights From Sebert Landscape

For Sebert Landscape, sustainability and success go hand in hand. While visiting the fifth-largest commercial landscape contractor in the Midwest, attendees were able to gather multiple takeaways touring their facilities during the NALPĀ Field TripĀ on Sept. 17-18. Based in Bartlett, Illinois, Sebert Landscape was founded in 1985. The company specializes in commercial landscape maintenance, installation, enhancements […]

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How I Do It: Improving My Fleet Safety Program

Michael Hatcher & Associates, based in Olive Branch, Mississippi, has a fleet of over 70 vehicles on the road every day. They have achieved an average annual reduction of 95% in the cost of their auto claims and an 87% reduction in the frequency of auto claims. This is in part thanks to their partnership […]

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How I Do It: The Power of Bringing Trades In-House

As your landscape company’s operations grow, one of the questions that will arise is if it is time to bring some of your services in-house. Starting out, it makes sense to subcontract others for specialties you aren’t particularly well-versed in or simply don’t have enough work to support throughout the season. Yet bringing your trades […]

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Reflecting on My Small Business Struggles and the Gift They Provided

This article is written in an ā€œAs Told Toā€ format. John Munie is the founder and president of Focal Pointe, a $50 million firm specializing in commercial landscape maintenance, based in Caseyville, Illinois. During the early years, I would look at the Top 100/150 lists and wonder what those guys knew that I didn’t. How […]

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How I Do It: Creating a Safety Champion Program

Environmental Management, Inc. (EMI), based in Plain City, Ohio, recently created a safety champion program in an effort to increase their team’s engagement and focus on safety. ā€œIt’s hard to have people be engaged with safety,ā€ says Joe Payne, environmental health and safety associate director for EMI. ā€œA lot of people were just like, ā€˜Oh, […]

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High Standards, High Rewards: Creating a Drug-Free Workplace at Your Landscape Company

Adding a drug-free workplace policy to your lawn or landscape company can be intimidating if you’re afraid you’ll lose your employees. Rob Ambler, president ofĀ Ambler Industries, based in Furlong, Pennsylvania,Ā says it was this fear that stopped him from enacting a drug-free workplace policy sooner. ā€œYou can’t start it fast enough,ā€ Ambler says. ā€œProfessionally, it was […]

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Shared Stakes, Shared Success: Franz Witte’s Approach to Employee Partners

Franz Witte understood the value of working with a partner from the very start when he founded Franz Witte Landscape Contracting, Inc., based in Nampa, Idaho, with a college friend in 1971. After his friend moved on to another career, Witte and his wife Vicki were the sole owners of the company until 2007, when […]

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Generating Customer Satisfaction by Mastering the Client Conversation

An order maker, or a client representative, is someone who is always looking for opportunities to enhance client properties. This starts with understanding the client’s wants and needs. You can uncover these by viewing their inspirations on Pinterest and asking lots of questions. ā€œWhat are your hot buttons?ā€ Marty Grunder, president and CEO of Grunder Landscaping […]

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