transparency Archives - The Edge from the National Association of Landscape Professionals

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transparency

Boost Transparency and Trust: The Case for Adding a Client Portal

As technology continues to be integrated more frequently into customer interactions with brands, the expectation of it to be present in the landscape industry is also on the rise. If you are striving to convey that your business is on the cutting edge, one simple addition that can help modernize your customer service is a […]

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Common Misconception: Why Punishing Mistakes Doesn’t Build Accountability

Mistakes are a part of life, but how you choose to respond to them in your business can greatly impact your culture and your ability to foster true accountability. When a crew member damages a property or bids a job wrong, you might feel you have to respond in a disciplinary manner to set the […]

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Designing Trust: How Transparency and Clarity Lead to Happier Clients

A residential design/build project is a significant investment for your clients, and the last thing you want is for them to be disappointed with the end project. Capturing a client’s vision and bringing it to life is an art. Learn how to avoid disconnects between the homeowner and the project so satisfaction is never a […]

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Boosting Your Business: Fostering Transparency Through Open-Book Management

If you’re watching the Super Bowl, or any sporting event for that matter, and you don’t know what the score is, it can be hard to stay engaged. Similarly, it can be difficult for your team to feel like they have a stake in the business when they don’t know how your landscape company is […]

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The Case for Open-Book Management

If you are looking for a way to empower your employees to perform better, consider looking into implementing open-book management. ā€œIt helped us out tremendously in engaging the team, getting them to participate in the overall success of the business, because they understand enough about what their actions and behaviors every day do to affect […]

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