client retention Archives - The Edge from the National Association of Landscape Professionals

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client retention

Design, Build, Maintain: How McHale Landscape Design Cultivates Client Loyalty

McHale Landscape Design, Inc., based in Upper Marlboro, Maryland, concentrates on creating clients for life and all their processes support this goal. Approximately half of McHale’s new customers come from referrals, while the other half are brought in by marketing efforts, social media and community visibility. When a lead calls in, they are initially handled by […]

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The Dos and Don’ts of Customer Communication

A common differentiator that lawn and landscape companies will highlight when selling services to clients is their communication. Often, customers who are looking for a new service provider will say their main complaint is a lack of communication with their current landscape business. A lot of these dos and don’ts listed below can seem like […]

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