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I direct this article toward small businesses that want to develop a training culture, create or access and deliver programs that maximize productivity and profit. Two facts are important. First, untrained people typically fail or, at best, under-perform. Their mistakes and omissions lower your service level, damage your image in the marketplace and eventually, […]
As the year winds down, I want to remind everyone that the customer, while vital, is only half our management audience. After a long, tiring season full of challenges and hard work, we all need to think about the players on our teams. If you’re honest, you’ll face the fact that, in every company, on […]