Novelty, Ohio’s Exscape Designs built a reputation in the area for providing high-quality design/build work. Owner Bill Dysert says it became apparent to his sales team that the company was being overlooked for smaller enhancements. Dysert says many homeowners in the area just saw the companyāwhich performs residential design/build and maintenance workāas beyond their budgets.
Dysert wanted to position the company so it could capture a more complete spectrum of work, including those smaller jobs.
āIt became obvious to us that we had this thriving design/build division and thriving maintenance division. But there was this slice in the middleāenhancementsāthat we were missing out on,ā Dysert says. āI think a lot of it is our brand has reached a point where people assume they canāt afford us. So, we wanted to make it clearer that we donāt only do $100,000-plus jobs. We have two- and three-man project crews that are focused on those smaller jobs.ā
Dysert says he learned two very valuable lessons during this process.
Adding Enhancements Lesson #1: Listen to Feedback
Dysert says enhancement workāprojects like plant beds, drainage, small patios, walkways or lighting projects, as examplesācan be quite profitable. But he wouldnāt have been aware the company was missing out on these opportunities if he wasnāt listening to feedback.
āI was hearing from prospects, our existing customers, and even our team that we had a reputation for only doing high-end design/build work,ā Dysert says. āSo, there was this slice of projects that we were not completely capitalizing on.ā
While Dysert says that huge design/build projects are really exciting to showcase on the website and in marketing materials, in reality the company is only doing three to six of those massive-scale projects each year. Thatās why they wanted to be sure they were capitalizing on those smaller jobs, too. That being, the ones that take a week or so as opposed to months.
āIn reality, most of the projects that donāt make our website are really our bread and butterāand we donāt want to see a missed opportunity with those smaller jobs,ā he adds.
Adding Enhancements Lesson #2: Rethink Your Process
Another snag in the road to securing smaller to mid-sized enhancement work was the companyās process, says Dysert.
āIt became apparent that our design/build process was entirely too complex for smaller enhancements. That was also a roadblock to getting more of it,ā Dysert says. āThese smaller projects do not require a full-blown design with five meetingsāas our larger projects would require. We recognized that we had to scale our process back for enhancement work to make it more feasible.ā
Consequently, that also made Exscape more affordable for these types of projects, Dysert says. By removing some of the overhead associated with the typical design/build process, it allowed Exscape to stay āvalue-based for smaller projects.āĀ Ā
Now, when prospects make initial sales calls, Dysert says “we channel them into the appropriate brackets.ā Instead of starting each design/build client with the same process, ābased on benchmarking and experience, we make a decision early on which process suits their needs best and get things started off on the right foot.ā