In season 2, episode 10 of the Growing in the Green Industry Podcast, hosts Miles Kuperus III, system architect at Include Software, Neal Glatt, managing partner of GrowTheBench, Brett Lemcke, VP of R.M. Landscape, and Luke Melograno, production coordinator at Mariani Landscape, talk with Steve Mulvany, president and founder of Management Tools Inc.
Mulvany’s company works on a long-term basis with companies throughout the United States, Canada, and Australia implementing strategies to improve management and service quality practices, impacting company performance and customers’ perceptions. Mulvany also facilitates long-range strategic and operational planning sessions for medium and large companies. He has worked with companies ranging from major banks and conglomerates, to Carl Sewell’s (author of Customers For Life) automobile dealerships, to distribution companies, to major ski resorts and hotel companies, to health care, to coal mines, to Steven Spielberg’s Amblin Entertainment.
Mulvany is one of the highest-rated speakers on the topics of quality service, productivity, and strategic planning. He graduated in 3 years with high honors from the University of California at Davis. His graduate work concentrated in business administration and education at both U.C. Davis and California State University in Sacramento.
In this podcast, with Mulvany’s guidance and input, the group breaks down the key components of long-range planning, discusses the difference between strategic planning and operational planning (and the importance of both), encourages viewing change as a challenge (and not a path to excuses), and so much more.
Listen to the full podcast below.