In season 3, episode 17 of the Growing in the Green Industry Podcast, hosts Brett Lemcke of R.M. Landscape and Neal Glatt with GrowTheBench, talk to Robyn Schmitz, CEO of High Prairie Landscape Group.
Schmitz founded High Prairie Landscape Group with a big vision. High Prairie started in 2010 with nothing but an old Jeep and a notebook and she hired her first employees in 2013. Today they have 45 incredible team members. They specialize in exclusively in high-touch residential design, construction, and garden care. Schmitz is an award-winning landscape contractor, entrepreneur, author, speaker, and lover of exceptional outdoor spaces.
In this podcast, Schmitz talks about assessing the customer journey as well as the employee journey. She discusses what the touchpoints are, filling the gaps to provide better value to the customer, making the hand-off effective and the importance of having clear communication.
Listen to the full podcast below.