Tag Archives: customer service

4 Ways to Handle Negative Customer Reviews

Service customers often rely on the opinions of their family and friends to make purchasing decisions. In fact, according to Zendesk, a customer service software platform, 88 percent of customers say they’ve been influenced by an online customer review when … Continue reading

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How to Better Manage Negative Customer Reviews

One negative customer review can lose a company 22 percent of its business, according to marketing firm Moz. What’s worse is that four negative customer reviews can chase away 70 percent of potential clients. Those are not positive statistics for … Continue reading

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3 Questions to Ask to Get the Right Customers

Article Author Alison Blobner is the Director of Marketing & Sales for LandOpt, an NALP Consultant Member firm. Even though some buying experiences are happening more and more on the web these days, that isn’t as true in our industry.  … Continue reading

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Customer Retention ideas

Hello all, as you know we are taking it up a couple of notches for customer retention this season. So it is understood if we hold on to more clients now the better off ahead we will be into 2010. … Continue reading

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