Tag Archives: customer reviews

4 Ways to Handle Negative Customer Reviews

Service customers often rely on the opinions of their family and friends to make purchasing decisions. In fact, according to Zendesk, a customer service software platform, 88 percent of customers say they’ve been influenced by an online customer review when … Continue reading

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How to Better Manage Negative Customer Reviews

One negative customer review can lose a company 22 percent of its business, according to marketing firm Moz. What’s worse is that four negative customer reviews can chase away 70 percent of potential clients. Those are not positive statistics for … Continue reading

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