Author Archives: Bill Hoopes

Building a Training Culture

I direct this article toward small businesses that want to develop a training culture, create or access and deliver programs that maximize productivity and profit.   Two facts are important.  First, untrained people typically fail or, at best, under-perform.  Their … Continue reading

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Celebrate winners, dump losers…NOW!

As the year winds down, I want to remind everyone that the customer, while vital, is only half our management audience.  After a long, tiring season full of challenges and hard work, we all need to think about the players … Continue reading

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